RIGHT OF WITHDRAWAL
1 The Consumer (C.F. Article. 2.1 letter d) who has purchased products through the Website has the right to terminate the Agreement with the Seller free of any penalty and without giving any reason except as described in paragraph 8.3 and 8.4, within fourteen (14) days from the date of receipt of the Product, by sending a registered mail or FAX or e-mail to firstname.lastname@example.org. The date indicated on the packing slip is full proof of receipt.
2 To exercise the right of withdrawal, the Consumer shall:
i) sending a registered mail or FAX or e-mail to email@example.com
ii) Fill out the request for withdrawal. Upon receipt of the notice of withdrawal, the Seller will arrange to send an e-mail to the customer with instructions for return of the merchandise, attaching the appropriate label to be affixed on the packaging. It is therefore recommended that the customer keep a careful control of his or her email inbox after completing the withdrawal form, (as well as possibly "spam" or "Junk mail" folders). In the event that no response is received by email after 24 hours, repeat the procedure or call +39 0342 017507.
iii) Send the Product purchased, using the courier of your choice and at your own expense, within ten (10) days from the date of the notice of withdrawal, suitably protected and packed in its original packaging together with all accessories. Pursuant to art. 57, paragraph II, the Consumer Code, the Consumer is responsible for the diminished value of the property resulting from the handling of the same other than that required by the nature, characteristics and functioning of the goods.
3 The exercise of the right of withdrawal is subject to the following mandatory conditions and, in particular, the Product must be returned:
a) Without obvious signs of use that would diminish the value and prevent its resale: used products, which indicate signs of use other than that required by their nature and characteristics or damage or dirt, will not be accepted.
b) Properly packed in the original packaging, in perfect condition for resale (not damaged or soiled) and with all accessories, if any, instructions for use and documentation. To limit damage to the original packaging, it is recommended that this be placed inside another box, when possible, without affixing the original tapes that are not transparent.
c) Providing the invoice in order to allow the Seller to identify the customer (order number, name and address).
The right of withdrawal cannot be exercised if these conditions are not complied with.
4 It is also agreed that:
i) The right of withdrawal can be exercised only for the entire Product purchased; it cannot apply to only part of the Product purchased (E.g.: accessories, software, attachments, etc...).
ii) The customer will be responsible for and pay the seller for any damages to the product during shipment to the Seller, up to issuance of the certificate of receipt by the seller’s warehouse. Therefore, the Seller shall inform the customer of any damage to the goods being returned during transport (within 5 working days from receipt of the goods), so that it can file a timely complaint against the courier of his choice and to obtain reimbursement of the value of the property (if insured).
5 Pursuant to Article. 57, first paragraph of the Consumer Code, The Seller shall reimburse amounts paid by the customer (except for the supplementary costs arising if Customer chooses a type of delivery other than the least expensive type of delivery offered by Agof Store). That refund shall be as soon as possible and only after receiving the product and after checking that it complies with the terms and procedures for exercising the right of withdrawal as well as the substantial integrity of the product and packaging as specified in Section 8.3, and without prejudice to any repair costs for damage caused to the product (30% of the product value, as this will have to be sold as "reconditioned"), and in any case within fourteen (14) days from the date that the Seller becomes aware of the exercise of right of withdrawal. The customer will be notified of the refund amount by e-mail and said amount will be credited by the same means or payment method used for the purchase.
6 Pursuant to Article. 59, first paragraph, letters c), d) and e), of the Consumer Code, the right of return is not applicable when the sale is for personalized products which by their nature cannot be returned or are liable to deteriorate or expire rapidly.